privacy policy — Arden Logistics Parks

ARDEN LOGISTICS MANAGEMENT, LLC PRIVACY POLICY AND COOKIE POLICY

Last Updated: July 2021

This privacy policy describes how Arden Logistics Management, LLC (which we may refer to as “ALM”, “we”, “us”, or “our”) collects or generates (processes) personal data when you, a user (“User” or “you”), use our websites and online services (“Sites”) and mobile applications (“Apps”) (collectively referred to as “Services”). It also explains how your personal data is used, shared, and protected, what choices you have relating to your personal data and how you can contact us. By using our Service, you are accepting the practices described in this policy. If you do not agree to the terms of this Policy, please do not use our Services.

WHAT PERSONAL DATA DO WE COLLECT AND WHEN?

When you use our Services, we collect certain personal data to provide you with the products or services you request. This personal data includes:

01. Information that you provide

We collect any information that you enter through our Services or give us in any way. For example, when you create an account, make a payment, request to receive information about our leasing opportunities, contact our consumer services, request to receive communications, or use our Services in any other way. Such information includes, but is not limited to the following:

contact details including name, email, telephone number and billing address;
login and account information, including screen name, password and unique user ID;
payment information including bank account or credit card information;
personal preferences including marketing and cookie preferences; and
information you give us through your calls, emails, or chats with our customer service.

We collect additional personal data from you to enable particular features within our Services.

02. Automatic Information

When interacting with our Services, certain data is automatically collected from your device or web browser. More information about these practices is included in the “Cookies and Pixel Tags” section of this privacy policy below. This data includes:

device IDs, call state, date/time of access, network access, storage information and battery information; and
cookies, IP addresses, referrer headers, data identifying your web browser and version, and web beacons and tags.

03. Mobile Device

When you download or use our Apps, or access our Sites from a mobile Device, we may receive data about your location and your mobile device, including the hardware model, operating system and version, and unique device identifiers.

KIDS

We do not knowingly collect or solicit personal data from children under the age of 13 (“Children” or “Child”). If you are a parent or guardian and you are aware that your Child has provided us with personal data, please contact us. If we become aware that we have collected personal data from Children without verification of parental consent, we take steps to remove that information from our servers.

01. COPPA (Children Online Privacy Protection Act)

When it comes to the collection of Personally Identifiable Information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

TOOLS TO MANAGE WHAT PERSONAL DATA WE COLLECT

When using our Services, we also provide in-time notice or obtain consent for certain practices. For example, we will obtain consent to use your location or send push notifications. We may obtain this consent through the Services or using the standard permissions available on your device.

In many cases, your web browser or mobile device platform will provide additional tools to allow you to control when your device collects or shares particular categories of personal data. For example, your mobile device or web browser may offer tools to allow you to manage cookie usage or location sharing. We encourage you to familiarize yourself with and use the tools available on your devices.

WHY AND HOW DO WE USE YOUR PERSONAL DATA?

We use your personal data in the following ways:

01. To Provide the Features of the Sites, Apps, and Services You Request

When you use our Services, we will use your personal data to provide the requested product or service. For example, if you make a payment on www.ardenlogisticsparks.com we will use the contact information you give us to communicate with you about the payment. If you contact our consumer services, we will use information about you, such as location of the leased space, the nature or your business or payment information to help you resolve a problem or question.

In some cases, to use particular features within our Services, you may need to provide us with additional data or additional consent to use particular data in a certain way.

02. To Communicate Information about our Services and for Other Promotional Purposes

When you consent, we will send you marketing communications and news concerning our services and other promotions. You can opt-out at any time after you have given your consent.

If you are an existing customer of ours (for example, if you are a tenant), we may use the contact details you provided to send you marketing communications where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information. We may use the information that you provide to us as well as information from our other products or services - such as your use of our Services, the location of your leased space, the nature of your business - to personalize communications on services that may be interesting for you.

03. To Operate, Improve and Maintain our Business, Products and Services

We use the personal data you provide to us to operate our business. For example, when you make a payment, we use that information for accounting, audits and other internal functions. We may use personal data about how you use our services to enhance your user experience and to help us diagnose technical and service problems and administer our Services. We may also record your calls with our customer service to handle your inquiry and for training, research and development purposes.

04. To Protect Our or Others' Rights, Property or Safety

We may also use your personal data about how you use our Services to prevent or detect fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests or applicable law.

05. For General Research and Analysis Purposes

We use data about how our visitors use our Sites, Apps and services to understand customer behavior or preferences. For example, we may use information about how visitors to www.ardenlogisticsparks.com search for and find available leased space to better understand the best ways to organize and present leasing opportunities.

06. Other Purposes

We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.

Legal Grounds

To process your personal data, we rely on certain legal grounds, depending on how you interact with our Services.

When you lease space from us, make a payment, or use our Services, we need your personal data to fulfill our contract with you. For example, we need your payment and contact details to process your payment.
When you use our Apps, we rely on your consent for processing and for certain limited purposes to fulfill our contract with you (for example, for in-App purchases).
We also rely on other legal grounds, such as our legitimate interests as a business, to comply with a legal obligation, or to protect your vital interests.

Legal Ground for Processing Personal Data Under the General Data Protection Regulation (“GDPR”)

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it is not overridden by your rights
For payment processing purposes
To comply with the law

SHARING OF YOUR PERSONAL DATA

From time to time we may establish business relationships with other persons or entities whom we believe trustworthy and your personal data is sometimes shared with:

Third party service providers processing personal data on our behalf, for example to process credit cards and payments, administer your account, service your physical location, host, manage and service our data, distribute emails, send mailers, research and analysis, as well as administering certain services and features. When using third party service providers we enter into agreements that require them to implement appropriate technical and organizational measures to protect your personal data.
Other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal uses of our Services or violations of our Sites’ and the Apps’ Terms of Use and our policies; (iii) defend ourselves against third party claims; and (iv) assist in fraud prevention or investigation (e.g., counterfeiting).
To any other third party where you have provided your consent.

We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).

PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA

Encryption & Security

We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the safety of your personal data.

International Transfers of your Personal Data

The personal data we collect (or process) in the context of our Services will be stored in the USA and other countries. Some of the data recipients with whom we share your personal data may be located in countries other than the country in which your personal data originally was collected. The laws in those countries may not provide the same level of data protection compared to the country in which you initially provided your data. Nevertheless, when we transfer your personal data to recipients in other countries, including the USA, we will protect that personal data as described in this privacy policy and in compliance with applicable law. If you are a resident of the European Economic Area (“EEA”), please see the ”Note to EEA Residents” section below.

Retention of your Personal Data

Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you keep your account with us. For personal data related to product purchases, we retain this longer to comply with legal obligations (such as tax and sales laws and for warranty purposes).

YOUR RIGHTS RELATING TO YOUR PERSONAL DATA

You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.

The Controlling the Assault of Non-Solicited Pornography And Marketing Act (“CAN-SPAM Act”)

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have commercial emails stopped from being sent to them, and spells out penalties for violations.

We may collect your email address in order to:

Send information, respond to inquiries, and/or other requests or questions.
Send you additional information related to your service.
Market to our mailing list or continue to send emails to our customers after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to the following:

Not to use false or misleading subjects or email addresses.
To identify the message as an advertisement in some reasonable way.
To include the physical address of our business or site headquarters.
We monitor third-party email marketing services for compliance, if one is used.
We honor opt-out/unsubscribe requests quickly.

Opting Out of Direct Marketing

If you have an account with us, you may at any time unsubscribe or opt-out from receiving our marking communications by:

Following the instructions at the bottom of one of your emails from us and we will promptly remove you from the email list.
Log in to your account on the Site or App and update your email preferences.
Contact us by using the contact details in the “Question and Feedback” section below.

We reserve the right to send you transactional or relationship based emails or notices even if you opt out of all voluntary emails. This includes information about your account, service announcements and administrative messages, information about safety or security information, or notices about changes in terms or features of the Site.

NOTE TO EEA RESIDENTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

THIRD PARTIES

Linked Sites

Our Services may provide links to other (third-party) websites and apps for your convenience or information. Linked sites and apps have their own privacy notices or policies, which we strongly encourage you to review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.

Advertising and Analytics Services Provided by Others

We allow other companies to provide analytics services and serve advertisements on our behalf across the internet and in applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information is used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and online services and better understand your online activity. Please see our “Cookies and Pixel Tags” section below for more details on how you may be able to opt out of receiving interest-based ads via our Services.

COOKIES AND PIXEL TAGS

We collect information, which may include personal data, from your browser when you use our Sites. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (i) IP-address; (ii) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our Sites such as click behavior, purchases and indicated preferences; and (ix) access times and referring URLs.

Third parties may also collect information via Sites through cookies, third party plug-ins and widgets. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.

We use cookies and pixel tags to track our customers’ usage of the Sites and to understand our customers’ preferences (such as country and language choices). This enables us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about site traffic and site interaction, to identify trends and obtain statistics so that we can improve our Sites. There are generally three categories of cookies used on our Sites:

Functional: These cookies are required for basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our Sites within a single session or, if you request, from session to session. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.
Performance: These cookies allow us to improve our Sites’ functionality by tracking usage. In some cases, these cookies improve the speed with which we can process your request and allow us to remember site preferences you have selected. Refusing these cookies may result in poorly-tailored recommendations and slow site performance.
Social media and Advertising: Social media cookies offer the possibility to connect you to your social networks and share content from our Sites through social media. Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond our Sites. In some cases, these cookies involve the processing of your personal data. Refusing these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.

You can always disable or change your preference by visiting the "Settings" at the bottom of each page of our Sites.

For a comprehensive and up-to-date summary of every third-party accessing your web browser (through our Sites or otherwise), we recommend installing a web browser plugin built for this purpose. You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you may not have access to many features that make our Services more efficient and some of our services will not function properly.

OTHER ITEMS

California Online Privacy Protection Act (“CalOPPA”)

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.
We will include a link to this privacy policy on our home page or as a minimum, on the first significant page after entering our website.
Our privacy policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any privacy policy changes through an adjustment made on our privacy policy page.

You can change or update your personal information by any of the mean described in our “Questions and Feedback” section below.

“Do Not Track” Signals Under CalOPPA

Our Site does not support “Do Not Track” browser settings and does not currently participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personally Identifiable Information or Non-Personally Identifiable Information.

CHANGES TO OUR PRIVACY POLICY

Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Services. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices. This privacy policy was last modified in July 2021.

QUESTIONS AND FEEDBACK

We welcome questions, comments, and concerns about our privacy policy and privacy practices.

CONTACT

If you wish to provide feedback or if you have questions or concerns or wish to exercise your rights related to your personal data, you may contact us:

By Email: info@ardenlogisticsparks.com
By Mail:

Arden Logistics Parks
Attn: Privacy Policy
1600 Market Street, Suite 2600
Philadelphia, PA 19103

If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner. You also have the right to lodge a complaint with the relevant supervisory authority in the country in which you reside.